An autonomous AI agent on its own is a powerful tool. But an AI agent that’s connected to your existing business systems? That’s a game-changer. It’s the difference between a smart calculator and a fully autonomous finance department. The true power of an agentic workflow is unlocked through connectivity, allowing your digital workers to interact, gather data, and take action within the very tools your team uses every day.
At Agents.do, we've built an enterprise-grade platform for exactly this: building, deploying, and orchestrating a fully integrated digital workforce. A key part of defining any autonomous worker is specifying its integrations. These connections are the eyes, ears, and hands of your agents, enabling them to automate complex processes from end to end.
So, which integrations deliver the biggest impact? Here are the top 5 essential integrations to supercharge your AI agents and transform them into an invaluable part of your team.
Why it's essential: Your team collaboration tool is the central nervous system of your organization. It's where conversations happen, decisions are made, and alerts are fired. Integrating your AI agents here brings their work directly into your team's daily flow.
How agents use it:
By connecting to platforms like Slack, your autonomous workers become visible, interactive teammates, not just background processes.
Why it's essential: Customer satisfaction is paramount. Support platforms are the frontline, but they can quickly become overwhelmed. AI agents can act as a powerful force multiplier for your human support team.
How agents use it:
This integration allows you to leverage digital workers to handle repetitive tasks, freeing up your support staff to focus on high-value, complex customer issues.
Why it's essential: To automate core business processes, your agents need access to the systems that run your business. For an e-commerce company, that's Shopify; for another, it might be Salesforce or NetSuite.
How agents use it:
Connecting agents to these core platforms turns "Services-as-Software" from a concept into a reality, where complex business operations are executed autonomously.
Why it's essential: Despite the rise of chat apps, email remains a universal tool for business communication. Integrating your agents with email allows them to interact with anyone, inside or outside your company.
How agents use it:
Email integration ensures your digital workforce can communicate and operate within the most established business protocol on the planet.
Why it's essential: This is the ultimate power-up. Every business has unique, in-house tools, databases, or legacy systems that are critical to its operations. The ability to connect your agents to these systems via custom APIs unlocks limitless automation potential.
How agents use it:
Support for custom APIs means that no part of your tech stack is off-limits to your digital workforce.
The real magic happens when agents use these integrations in concert. This is the orchestration that the Agents.do platform is built for.
Imagine a single customer email triggers this agentic workflow:
One request, five integrations, multiple systems, zero human intervention. That is the power of an orchestrated digital workforce.
On Agents.do, defining these powerful connections is straightforward. When building an agent, you simply list the integrations it needs to achieve its objective.
import { Agent } from 'agents.do'
// Create a customer support agent
const customerSupportAgent = Agent({
name: 'Amy',
role: 'Customer Support Agent',
objective: 'Handles customer inquiries and resolves common issues',
keyResults: ['responseTime', 'resolutionTime', 'customerSatisfaction'],
url: 'https://amy.do',
// Define the agent's access to tools and systems
integrations: ['chat', 'slack', 'email', 'zendesk', 'shopify'],
triggers: ['onTicketCreated', 'onMessageReceived'],
searches: ['FAQs', 'Tickets', 'Orders', 'Products', 'Customers'],
actions: ['sendMessage', 'updateOrder', 'refundOrder', 'resolveTicket'],
})
Integrations are the lifeblood of effective AI agents. By connecting your autonomous workers to the right platforms, you create a responsive, efficient, and truly automated digital workforce.
Ready to build your digital workforce? Explore Agents.do and start orchestrating your autonomous AI agents today.