Your First Step: Deploying Your First Autonomous Digital Worker with Agents.do

In today's fast-paced business environment, teams are often buried under a mountain of repetitive tasks, complex workflows, and manual processes. This operational drag not only stifles innovation but also prevents your most valuable assets—your people—from focusing on high-impact, strategic work. What if you could delegate these tasks to a tireless, efficient, and intelligent team member?

Enter the world of autonomous digital workers. These are not just simple bots; they are sophisticated AI agents capable of understanding goals, making decisions, and executing complex tasks. And with Agents.do, deploying them has never been easier.

This guide will walk you through the fundamentals of AI agents and show you exactly how to define and deploy your very first autonomous digital worker using the Agents.do platform.

What is an Autonomous Digital Worker?

An AI agent, or what we call an autonomous digital worker, is a software program designed to perceive its digital environment, make decisions, and take independent actions to achieve specific goals. Think of them as specialized employees for your digital operations. They can:

Read and respond to emails and chat messages.
Access and update data in your CRM or ERP.
Analyze information from multiple sources.
Execute multi-step business processes.

The goal is to turn complex, multi-touch workflows into simple, manageable, and automated operations, all powered by intelligent AI agents.

Why Agents.do? The Power of AI Orchestration

While many platforms offer access to AI models, Agents.do provides something more powerful: AI orchestration.

Instead of just giving you a generic tool, Agents.do is an enterprise-grade, agentic workflow platform focused on a bigger vision. We provide the tools to build, manage, and scale entire fleets of specialized digital workers that collaborate as a cohesive system. This is the core of AI orchestration: making individual agents work together to tackle large-scale business challenges.

Our platform handles the underlying complexity, allowing you to define powerful agents with minimal code, transforming your most daunting processes into simple API calls.

A Step-by-Step Guide: Deploying Your First Agent

One of the best ways to understand the power of Agents.do is to see how simple it is to create a digital worker. Let's build a customer support agent named "Amy." Her objective is to handle customer inquiries and resolve common issues efficiently.

Here is the entire definition for Amy in our platform:

import { Agent } from 'agents.do'

// Define a customer support agent
const supportAgent = Agent({
  name: 'Amy',
  role: 'Customer Support Agent',
  objective: 'Handle customer inquiries and resolve common issues efficiently.',
  keyResults: [
    'medianResponseTime',
    'medianResolutionTime',
    'escalationRate',
    'customerSatisfaction'
  ],
  url: 'https://amy.agents.do',
  integrations: ['chat', 'slack', 'email', 'zendesk', 'shopify'],
  triggers: ['onTicketCreated', 'onMessageReceived'],
  searches: ['FAQs', 'Tickets', 'Orders', 'Products', 'Customers'],
  actions: [
    'sendMessage',
    'updateOrderStatus',
    'processRefund',
    'resolveTicket',
    'escalateTicket'
  ]
})

It looks simple, but this code defines a highly capable digital worker. Let's break it down.

1. Defining Her Purpose

  name: 'Amy',
  role: 'Customer Support Agent',
  objective: 'Handle customer inquiries and resolve common issues efficiently.',

First, you give your agent an identity and a clear purpose. You define her name, role, and overarching objective in plain language. This isn't just for show; it's the guiding principle for all of the agent's decisions and actions.

2. Measuring Success

  keyResults: [
    'medianResponseTime',
    'medianResolutionTime',
    'escalationRate',
    'customerSatisfaction'
  ],

How do you know if Amy is doing a good job? You define her key results. The Agents.do platform will automatically track these metrics, giving you a clear view of your digital worker's performance and its impact on your business.

3. Connecting to Your World

  integrations: ['chat', 'slack', 'email', 'zendesk', 'shopify'],
  triggers: ['onTicketCreated', 'onMessageReceived'],

An agent is only as good as its ability to interact with your existing systems. Here, you grant Amy access to the tools she needs, like Zendesk and Shopify. You also define her triggers—the specific events that tell her when to start working, such as a new support ticket being created or a new message arriving.

4. Giving Her Tools and Abilities

  searches: ['FAQs', 'Tickets', 'Orders', 'Products', 'Customers'],
  actions: [
    'sendMessage',
    'updateOrderStatus',
    'processRefund',
    'resolveTicket',
    'escalateTicket'
  ]

This is where autonomy comes to life. You equip Amy with the abilities she needs to achieve her objective.

Searches: She can look up information in your knowledge base, order history, and customer records.
Actions: She can perform tasks like sending a message, updating an order status, processing a refund, or escalating a complex ticket to a human colleague.

With this simple definition, you have created "Amy," a fully functional autonomous digital worker ready to be deployed.

Beyond a Single Agent: Building Your Digital Workforce

Amy is just the beginning. The true power of Agents.do lies in creating and orchestrating an entire team of digital workers. You can deploy other agents to handle different business functions:

A Sales Development Agent to handle lead qualification and outreach.
A Financial Analyst Agent to perform data analysis and reconciliation.
An IT Operations Agent to monitor systems and manage incidents.

These agents can work independently or together, passing tasks to one another to automate end-to-end agentic workflows. If a business process can be defined, it can be automated by an agent on our platform.

Get Started Today

You've just seen how simple it is to conceptualize and define a powerful autonomous agent. The era of the digital workforce is here, and it's more accessible than ever. By automating routine and complex processes, you can unlock new levels of efficiency and empower your human team to focus on what they do best: driving growth and innovation.

Ready to deploy your first autonomous digital worker?

Visit Agents.do to learn more and start building your AI-powered team today.